IEF 2025 – Agenda
India Ecommerce Forum 2025 Agenda
11th September 2025 | Conrad Bengaluru
Event Theme
VYOM – The Infinite Canvas of eCommerce
VYOM, derived from the Sanskrit word for sky or space, symbolizes limitless potential, expansive thinking, and boundaryless growth. At the India Ecommerce Forum, VYOM becomes a metaphor for the vast, ever-evolving universe of digital commerce—where brands, platforms, and enablers operate not within fixed channels, but across infinite possibilities.
As India’s ecommerce ecosystem matures, it is no longer defined by just websites and apps, but by phygital journeys, regional consumer inclusion, AI-powered personalization, and tech-enabled fulfilment networks. From D2C disruptors and omnichannel retail giants to marketplace ecosystems and infrastructure enablers—VYOM brings them all together to chart the next orbit of growth.
This year’s theme sets the stage for bold ideas, deep collaboration, and future-defining conversations—where every stakeholder explores their role on this infinite canvas of ecommerce.
VYOM AI SUMMIT - Smarter Commerce Starts Here
Explore how AI is transforming ecommerce—from personalized shopping and automation to data-driven decisions and intelligent supply chains. A summit where technology meets retail intelligence.
VYOM FULFILMENT FORUM - Speed, Scale & Seamless Delivery
Discover innovations redefining logistics, warehousing, and last-mile delivery. This forum unpacks how fulfilment is becoming a key differentiator for brands and marketplaces alike.
VYOM MARTECH EXCHANGE - Winning Customers with Technology
Dive into the evolving world of customer acquisition, retention, and engagement. From automation to analytics, this exchange is where marketers and tech come together to drive ecommerce growth.
GenAI for Content & Catalog
From Prompts to Products: How GenAI is Transforming Catalog Creation
As ecommerce catalogs grow across platforms and regions, managing product data at scale is a critical challenge. This session explores how Generative AI is being used to automate and enhance catalog content—from writing SEO-friendly product descriptions to generating creative visuals and metadata. Hear from platforms and D2C brands using GenAI to accelerate time-to-market, maintain brand voice, and reduce content ops costs.
Predictive Analytics & Demand Forecasting
Future-Ready Retail: Using AI to Predict Demand & Buyer Behavior
Accurate forecasting is the foundation of efficient inventory, pricing, and campaign planning. This session dives into how AI-powered predictive models are enabling ecommerce businesses to anticipate consumer behavior, forecast demand across regions and seasons, and make more data-driven decisions. Case studies will highlight how analytics tools are helping brands reduce overstock, minimize stockouts, and react faster to market signals.
AI-Driven Customer Support
The Smart Service Layer: Rethinking CX with AI & Automation
Customer experience is a key differentiator in ecommerce—and AI is elevating it to new heights. This session showcases how brands and marketplaces are deploying AI chatbots, NLP engines, and voice assistants to provide real-time, multilingual, and always-on customer support. Learn how automation is reducing ticket volumes, improving resolution time, and delivering human-like assistance at scale—while also identifying customer pain points proactively.
Personalization & Dynamic Pricing
Every Click Counts: AI-Powered Personalization & Real-Time Pricing”
In an attention-deficit world, personalization can make or break a purchase. This session uncovers how AI is helping ecommerce businesses tailor recommendations, emails, offers, and even web/app layouts for individual shoppers. Additionally, explore how AI-driven dynamic pricing engines are helping brands stay competitive by responding to competitor pricing, demand surges, and supply levels in real time—without compromising margins.
AI in Supply Chain & Inventory Planning
Smart Supply Chains: AI in Inventory, Routing & Fulfilment Planning”
Fulfilment efficiency starts with smart planning. This session highlights how AI is reshaping supply chain operations—optimizing inventory placement, warehouse routing, replenishment cycles, and last-mile delivery. Learn from brands and 3PLs using AI models to predict delays, reduce logistics costs, and automate decision-making across the fulfilment chain, ensuring faster and more reliable deliveries.
Same-day & Next-day Delivery Models
The Speed Play: Building Fast, Flexible Delivery Capabilities
Today’s consumers expect their orders almost instantly—placing intense pressure on brands and logistics partners to deliver faster without compromising cost or consistency. This session explores how ecommerce businesses are enabling same-day and next-day fulfilment through zonal warehousing, micro-fulfilment centers, strategic partnerships, and tech-led dispatch models. Learn what it takes to scale fast delivery across metros and Tier II/III cities, and how brands are using speed as a competitive edge.
Last-mile & Hyperlocal Innovations
Cracking the Last Mile: Innovation at the Edge of Delivery
The last mile is often the most complex—and most critical—phase of ecommerce logistics. This session brings together logistics providers, mobility startups, and ecommerce operators to discuss how hyperlocal delivery, gig fleets, smart routing, and AI-driven dispatch planning are solving the last-mile challenge. Hear real-world use cases on how players are improving delivery success rates, reducing costs, and reaching the unreachable.
Reverse Logistics & RTO Optimization
Returns, Rejections & Realities: The New Economics of Reverse Logistics
Returns and RTOs (Return to Origin) significantly impact margins, customer satisfaction, and operational efficiency. This session examines how brands are approaching reverse logistics with smarter tech, clearer policies, and more customer-centric processes. Topics include RTO prediction models, pickup optimization, condition-based return automation, and how to strike the right balance between convenience and profitability.
Cross-Border Fulfilment
Beyond Borders: Enabling Global Reach Through Smart Fulfilment
With rising demand for Indian products abroad, cross-border ecommerce is gaining momentum. This session explores how Indian D2C brands and marketplaces can scale globally with agile fulfilment strategies. From customs and compliance to international warehousing and partnerships with global 3PLs, discover what it takes to make your products cross borders seamlessly, quickly, and profitably.
Warehousing Automation & Dark Stores
The Future of Fulfilment: Inside Smart Warehouses and Dark Store Networks
As order volumes surge and expectations rise, manual warehousing is no longer sustainable. This session dives into the rise of automated fulfilment centers, robotics, AI-led inventory picking, and dark stores designed for fast dispatch. Learn how ecommerce players are redesigning backend infrastructure for speed, accuracy, and scalability while managing operational costs.
Omnichannel Marketing Automation
Automate to Accelerate: Building Connected Journeys Across Channels
Today’s customers expect seamless, consistent interactions—whether they’re browsing a website, opening an email, or shopping through an app. This session explores how leading brands are using omnichannel marketing automation to orchestrate personalized, real-time campaigns across multiple platforms. From lifecycle journeys to real-time triggers and drip sequences, discover how brands are improving engagement, increasing ROAS, and reducing manual marketing effort with automation platforms like MoEngage, WebEngage, Netcore, and others.
CDPs, CRMs & Performance Tools
Data to Dollar: Crafting a Martech Stack That Delivers Growth
To truly know your customer is to grow with them. This session focuses on how ecommerce brands are deploying Customer Data Platforms (CDPs) and CRMs to unify first-party data across touchpoints, segment audiences more precisely, and power performance campaigns with contextual intelligence. Learn from brands that have built high-impact Martech stacks—combining data warehousing, analytics, attribution models, and real-time dashboards to create agile, conversion-focused marketing systems.
Conversational Commerce & WhatsApp
The Chat Advantage: Turning Conversations into Conversions
Messaging is no longer just for support—it’s a full-blown sales and engagement channel. With WhatsApp and other conversational platforms emerging as high-conversion touchpoints, this session will explore how brands are integrating chat commerce into the heart of their ecommerce strategy. From personalized product recommendations and cart recovery to in-message payments and loyalty nudges, learn how conversational flows are increasing engagement, building trust, and shortening the path to purchase.
Personalization Engines & Loyalty Programs
Retention is Revenue: Winning with Personalization & Loyalty
With CAC rising, retention is the new growth. This session explores how top ecommerce brands are leveraging personalization engines—using AI, intent signals, and purchase history—to deliver tailored experiences across platforms. In parallel, the conversation will dive into loyalty programs that go beyond cashback and points—focusing on emotional loyalty, gamification, exclusive access, and personalized rewards. Learn how personalization and loyalty, when combined, create lifetime value.
Data Privacy & Attribution in a Cookieless World
Post-Cookie Playbook: Winning Trust, Tracking Smarter
As third-party cookies disappear and privacy regulations tighten, ecommerce marketers must rewire how they measure success and respect user data. This session will unpack cookieless attribution models, first-party data strategies, privacy-first personalization, and consent frameworks. Hear from experts on how to stay compliant without compromising campaign performance—and why trust, transparency, and customer control will define the next chapter of digital marketing.